Shipping Policy

At Milk & Moon, every order is packed with care, love, and attention, so it reaches you and your little one safely.

Domestic Shipping – India

We currently ship across India through trusted courier partners.

Shipping charges are automatically calculated at checkout based on your delivery location, order value, weight, and the shipping option selected.

At checkout, you may see one or more of the following delivery options:

• Free Delivery, where applicable

• Paid Express Delivery, where available

Express delivery timelines and charges may vary depending on your location and courier availability.

Order Processing Time

Once your order is placed, we usually process and dispatch it within 1–3 business days, unless mentioned otherwise on the product page.

During sales, festive periods, holidays, or high-order volumes, dispatch may take slightly longer. We truly appreciate your patience during such times.

Delivery Timelines

Estimated delivery timelines depend on your location and the courier partner assigned to your order.

As a general guide:

• Metro cities: approximately 3–5 business days after dispatch

• Other cities and towns: approximately 5–8 business days after dispatch

• Remote or service-limited areas: timelines may vary

Please note that these are estimated timelines and not guaranteed delivery dates.

Courier Delays

We always try our best to dispatch and deliver your order on time. However, once an order is handed over to the courier partner, delivery timelines may be affected by factors beyond our control, including:

• Courier delays

• Weather conditions

• Strikes, holidays, or local restrictions

• Incorrect or incomplete address details

• Remote location serviceability

• Operational delays at the courier partner’s end

Milk & Moon shall not be held liable for delays caused by courier services or circumstances beyond our control. However, we will always do our best to assist you in tracking and resolving any delivery-related concerns.

Order Tracking

Once your order is shipped, tracking details will be shared with you via email, SMS, WhatsApp, or any other contact method provided at checkout.

Please allow some time for the tracking link to become active after dispatch.

Incorrect Address or Failed Delivery

Please ensure that your shipping address, phone number, and pin code are correct before placing your order.

If a delivery fails due to an incorrect address, unavailable recipient, unreachable phone number, or refusal to accept the order, additional shipping charges may apply for re-shipment.

Milk & Moon will not be responsible for delays or non-delivery caused by incorrect or incomplete address information provided by the customer.

Damaged Package on Delivery

If the outer package appears damaged, tampered with, or opened at the time of delivery, we request you to either refuse the delivery or record a complete unboxing video before opening the package.

For any claim related to damage, missing items, or wrong products, a clear unboxing video is required as per our Returns, Exchanges & Refund Policy.

International Shipping

For international orders, please contact us before placing your order.

International shipping availability, charges, timelines, customs duties, taxes, and documentation requirements may vary depending on the destination country.

To enquire about international shipping, please reach out to us at:

Email: info.avvaventures@gmail.com

Please note that any customs duties, import taxes, local charges, or additional fees applicable in the destination country will be borne by the customer.

A Gentle Note

We know how special every little purchase is when it is for a baby. Our team takes great care in packing and dispatching your order, and we’ll always try our best to make sure it reaches you as smoothly and quickly as possible.

For any shipping-related queries, please contact us at:

Email: info.avvaventures@gmail.com