Refund policy

Returns, Exchanges & Refund Policy

At Milk & Moon, every product is chosen with love, care, and your little one’s comfort in mind. We truly hope you love what you receive. However, if something is not as expected, we’re here to help in the fairest and safest way possible.

Exchange Policy

We offer an exchange within 7 days of purchase/delivery if the product does not meet your expectations.

You may exchange the item for any other product available on our store, subject to availability. If the new product selected is of a higher value, the price difference will need to be paid. If the new product is of a lower value, the balance may be offered as store credit, at our discretion.

To be eligible for an exchange, the product must be:

  • Unused and in its original condition

  • In its original packaging

  • With all tags, labels, inserts, accessories and invoice/proof of purchase intact

  • Free from stains, odour, wash marks, damage, or signs of use

For your baby’s safety and hygiene, we are unable to accept products that have been used, washed, altered, or removed from their original packaging in a way that affects resale or hygiene.

Refund Policy

We do not offer refunds for reasons such as change of mind, preference, size, colour choice, or if the product is not up to expectation. In such cases, we will be happy to help you with an exchange as per our exchange policy.

Refunds are offered only in the rare case of:

  • A damaged product received

  • A manufacturing defect

  • A wrong item received

To request a refund for a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with:

  • Your order number

  • Clear photos of the product and packaging

  • A complete unboxing video showing the package being opened for the first time

An unboxing video is required so we can fairly verify any damage, defect, or missing/wrong item claim. Requests without an unboxing video may not be eligible for a refund.

Once your request is reviewed and approved, we will guide you through the next steps. Refunds, where approved, will be processed to the original payment method within 7–10 business days after inspection and approval.

Please note that the time taken for the refund to reflect may vary depending on your bank, payment gateway, or card provider.

Baby Safety & Hygiene

As a baby-care brand, hygiene and safety are extremely important to us. Many of our products are used closely by babies, which is why we discourage unnecessary returns and misuse of the policy.

All returned or exchanged products must be completely unused, in original packaging, and in a condition suitable for resale. We reserve the right to reject any return or exchange request if the product appears used, washed, damaged, incomplete, or not in its original condition.

Non-Exchangeable / Non-Refundable Items

For hygiene and safety reasons, certain products may not be eligible for exchange or refund once opened, used, washed, or removed from sealed packaging.

This may include, but is not limited to:

  • Feeding products

  • Teethers and oral-use products

  • Personal care or hygiene-related baby products

  • Products bought during sale, clearance, or special promotions

  • Gift cards

  • Customised or personalised products

If you are unsure whether a product is eligible, please contact us before placing your order.

Damages, Defects or Wrong Items

Please inspect your order as soon as it arrives. If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery so we can review the issue and make it right.

Claims raised after 48 hours may not be accepted.

Return Shipping

For exchanges due to preference or expectation, return shipping charges will be borne by the customer.

If the product is confirmed to be damaged, defective, or incorrectly sent by us, we will assist with the return/replacement process as applicable.

Please do not send any product back without first contacting us. Items sent without prior approval may not be accepted.

How to Request an Exchange or Refund

To start an exchange or refund request, please contact us at:

Email: info.avvaventures@gmail.com

Please include your order number, reason for the request, photos/videos where applicable, and proof of purchase.

Return address:

58, Old Vijay Nagar Colony, Agra 282004

A Gentle Note

We are a small, mother-led brand and every order is packed with care. Our policy is designed to be fair to our customers while also keeping baby safety, hygiene, and product quality at the heart of everything we do.

For any questions, please reach out to us. We’ll always try our best to help.